ITILIntermediate
ITIL 4 Practitioner: Service Desk
Go beyond Foundation and specialise in Service Desk management. Ideal for IT professionals looking to deepen their ITIL 4 knowledge. Includes 200 practice questions across 5 mock exams.
£7.99 · one-time purchaseLifetime accessAccount required
What this guide covers
- All core exam objectives explained in depth with examples
- Key concepts, terminology and critical distinctions
- Timed mock exams with scored questions and full explanations
- Memory aids, comparison tables and revision summaries
Course highlights
- 5 mock exams · 200 questions total
- 40 questions per exam · 60-minute timer
- Builds on ITIL 4 Foundation
- Full answer explanations
- Lifetime access
Sample question
What is the primary purpose of the service desk practice in ITIL 4?
- A.To manage all IT infrastructure changes
- B.To capture demand for incident resolution and service requests
- C.To negotiate supplier contracts on behalf of the organisation
- D.To own all root-cause investigations for recurring incidents
Explanation: The service desk acts as the single point of contact between the service provider and users, capturing demand for incident resolution and service requests.
This is an original sample question. Purchased exams contain a separate, larger question bank.
Study Guide & Revision Notes
Study guide included with purchase
Buy this course to unlock the full revision guide — domain breakdowns, key definitions, cheat sheets, and exam tips.
Domain breakdownKey definitionsCheat sheetExam tips
Mock Exam & Practice Questions
Mock exam included with purchase
Buy this course to unlock the full practice exam — 200 timed questions with per-domain scoring and instant explanations.
200 questions60 min timerDomain scoringExplanations